What happens if I cancel a shift?

Last updated: October 2025

We understand that things don’t always go as planned and occasionally you may have to cancel a shift. Here is what you need to know about cancelling shifts.

Cancellation policy & fee

At MyGig, we understand time is valuable. Workers make sacrifices to work your shifts and they are counting on the income. If shifts are cancelled at the last minute, that is time lost where they could have picked up a shift with another Business.

Therefore, the cancellation charge incurred represents the missed earnings for the scheduled team. We encourage you to cancel shifts as early as possible to avoid this charge and to give Workers the time to find other work.

A cancellation charge will apply under the following circumstances:

• If the Business cancels a shift less than 24 hours before the shift start time, the Business will be charged up to 4 hours of pay for any Worker booked on the shift.

A cancellation charge will not apply under the following circumstances:

• If the shift is cancelled more than 24 hours before shift start time.
• If there is no worker assigned to the shift, even if the shift is cancelled within 24 hours before shift start time.

Here is the article about "How to cancel a shift as a business?"

More information is available in our Online Service Agreement.

Please consider utilizing the worker you have scheduled, to be respectful of the schedules of our Workers, who may have passed on other work opportunities to join you.