How to book Workers? ("New Request")

Booking workers through MyGig Business is simple and transparent. Follow these steps to create a new request and get the right workers for your business.

1. Navigate to 'Book Workers'

Log in to your MyGig Business account.
From the top menu, click Book Workers.
This will take you to the “Create new Shift(s)” page.

2. Select a Location

Choose the business location where the shift will take place.
You can confirm the exact address on the map and in the address field.
Ensure the state and country are correct.

3. Select a Position

Select the Position you need to fill (e.g. Retail Assistant, Bartender, Warehouse Worker).
Each position is tied to the correct Award and Classification for compliance.
If the classification is invalid or missing, you may see a warning such as “Classification is not valid, contact support.” In this case, please contact support for assistance.

4. Add Shift(s)

Specify the number of workers required.
Select the shift date, start time, and end time.
The system automatically calculates the duration.
To add more shifts, click + Add Shift.
For ongoing needs, tick Recurring Shift and set the repeat schedule.

5. Rate & Cost Estimate

Review the Rate & Cost estimate section before confirming.
You can choose to increase the base rate (e.g. +5%, +10%, custom) to attract more workers in a competitive market. (New feature coming soon)

The estimate includes:

Gross Pay (including PAYG tax)
On-Costs (superannuation, workers compensation, payroll tax)
Service Fee
Total cost estimate for the shift(s)

6. Submit Your Request

Once all details are complete, click Next to confirm your booking.
Workers will then be notified and can apply for your shift(s).
You’ll be able to track applications, confirm workers, and manage shifts directly in your MyGig Business dashboard.

7. Choose how you Select for the Shift(s)

Option 1: Auto-Select = You trust our AI and Algorithm to pick the right workers. We will pick workers from your pools first.
Option 2: Manual Selection where you pick workers one by one after reviewing their profiles
Option 3: Invite Workers from outside MyGig / who are not yet onboarded (by email)

Tips for Success

The more detail you provide in the shift request, the better your chances of attracting suitable workers.
Consider increasing the base rate during busy seasons or for hard-to-fill positions.
Always double-check the Award classification to remain Fair Work compliant.

✅ That’s it! You’ve successfully created a new worker request.

If you encounter any issues, please reach out to our Customer Service team.