What to do if a payment is missing or incorrect?

Your payment should arrive automatically once your Timesheet is validated by the business.

If you notice that your pay is missing, delayed, or incorrect, follow these steps:

1. Check your shift status
   • Open your MyGig app → go to “My Shifts”.
   • Make sure the shift shows as “Validated” or “Approved”.
   • If it’s still marked as Pending, the business may not have reviewed your Timesheet yet.

2. Review your payment method
   • Go to Profile → Pay & tax → Payout bank account.
   • Confirm your bank account or payment option is correct.

3. Allow for processing time
   • Your pay reaches your MyGig Wallet the day after your shift, once your timesheet is approved.
   • Transfers from your Wallet to your bank account follow your bank’s processing times.

4. Contact support if needed
   • If your shift was validated more than 2 business days ago and payment is still missing or appears incorrect, contact MyGig Support via the in-app chat or email support@mygig.com.au.
   • Include the shift date, business name, and issue description for faster resolution.

💡 Tip: Always clock in/out correctly and report any issues right after your shift. It helps avoid payment delays.