What to do if a payment is missing or incorrect?

Your payment should arrive automatically once your Timesheet is validated by the business.

If you notice that your pay is missing, delayed, or incorrect, follow these steps:

1. Check your shift status
   • Open your MyGig app → go to “My Shifts”.
   • Make sure the shift shows as “Validated” or “Approved”.
   • If it’s still marked as Pending, the business may not have reviewed your Timesheet yet.

2. Review your payment method
   • Go to Settings → Wallet → Payment Details.
   • Confirm your bank account or payment option is correct.

3. Allow for processing time
   • Standard payments are processed weekly (depending on your settings).
   • If you’ve chosen Instant Pay, funds usually arrive within minutes once the shift is approved.

4. Contact support if needed
   • If your shift was validated more than 2 business days ago and payment is still missing or appears incorrect, contact MyGig Support via the in-app chat or email support@mygig.com.au.
   • Include the shift date, business name, and issue description for faster resolution.

💡 Tip: Always clock in/out correctly and report any issues right after your shift. It helps avoid payment delays.