What happens if a shift is cancelled or replaced?

At MyGig, we know that plans can change both for businesses and workers. Here’s what happens if your shift is cancelled or if a replacement is needed.

If a business cancels your shift

• You’ll receive a notification directly through the MyGig platform (and by email if enabled).
• We’ll always encourage businesses to cancel as early as possible, to give you time to adjust or accept other shifts.
• Depending on the timing and reason, the cancellation will be logged in the system for transparency but you won’t be penalised in any way.

If you can’t attend a shift

If you’re unable to attend a shift you’ve accepted, please cancel as early as possible through the app.

• Go to your booked shift and click Cancel Shift.
• Add a short explanation — this helps us maintain trust with businesses and ensures your profile stays in good standing.
• Late or repeated cancellations may affect your matching score and future shift opportunities, as businesses rely on reliability.

If a replacement is arranged

Sometimes, if you or another worker can’t attend, MyGig may assign a replacement to make sure the business is covered.

• You may also be contacted to fill a cancelled or last-minute shift for another worker.
• Replacement shifts follow the same pay rates, conditions, and compliance rules as your regular bookings.

Why it matters

This process helps maintain a fair, transparent system where both businesses and workers can rely on consistent scheduling. It ensures:

• Workers aren’t unfairly penalised for business changes.
• Businesses get reliable replacements when needed.
• Everyone stays compliant, informed, and paid correctly.