What is the worker cancellation and replacement policy?

At MyGig, we recognise that staffing needs can change quickly. To minimise disruption and ensure you’re supported, here’s our policy for worker cancellations and replacements when you’re using our platform.

Cancellation by You

If you need to cancel a booked shift:

• Go to the shift details in your dashboard and select Cancel Shift as per the standard process.
• Provide a cancellation reason so we can evaluate any underlying issues (e.g., site conditions, worker non-compliance, business needs changed).
• Cancelling ahead of time helps our team explore a suitable replacement and reduces potential downtime.

Worker No-Show, Sent Home or Performance Issue

If a worker fails to attend, leaves early, is sent home for non-compliance (e.g., wrong attire, shift requirements unmet, refusal to work), or displays unacceptable performance, this triggers our cancellation/replacement process:

1. Mark the timesheet accordingly (no-show, sent home) and add a clear reason.
2. If needed, the worker may be blocked from your future shifts (you’ll select the reason for blocking).
3. MyGig will act quickly to source a replacement worker for you to ensure your shift is covered.

Replacement Process

Once a cancellation (your side) or no-show/event (worker side) is confirmed:

• MyGig will notify our pool of available, compliant workers who match your role, location and requirements.
• We aim to propose a suitable replacement as quickly as possible to minimise operational impact.
• You’ll be kept informed via the platform of replacement status and can approve the worker before they start.

Why this matters

• Ensures your shift is filled and your operations stay running smoothly.
• Helps preserve workforce quality and compliance by identifying issues with worker suitability or engagement.
• Maintains transparency in booking, cancellation and replacement: you always know what’s happening and why.

Important notes

• Any changes to booking status (cancellations, replacements, blocks) must be processed via the MyGig platform so that paperwork, payroll, and compliance remain accurate and up to date.
• If you block a worker due to performance or behaviour issues, you’ll be asked to provide a clear reason. This helps MyGig monitor workforce standards and may impact future worker matching.
• Replacement availability is subject to worker pool availability and timing; proactive cancellations (where your business’s needs change early) always give a better chance of seamless replacement.